We thought not a big deal, it’s not like we are trying to jump up into a first-class seat. … We were simply in an economy row a few rows above our economy seat.
Michael Hohl, who got kicked off a United flight in Houston along with his fiancé Amber Maxwell. They were on their way to Costa Rica for their wedding, when they decided to change their seats. That’s when the trouble began.
This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. … While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.
United Airlines CEO Oscar Munoz wrote in a letter to employees, after issuing a public apology for the incident involving a Kentucky physician being dragged off a plane in Chicago.
Scenes from the 2016 Farnborough Airshow. (Photos: Getty Images, epa)
